An AI receptionist for dental and medical practices in Pittsburgh

The Pittsburgh market in context

Pittsburgh is a city of hills, rivers and tightly packed neighborhoods such as Squirrel Hill, Shadyside and Lawrenceville, where many dental and medical practices are small, owner-run offices in older buildings.

Small front desks are common here, so one person is often checking in patients, verifying insurance and answering the phone at once. Calls get dropped during the busiest part of the morning, which is exactly when new patients tend to call.

What the receptionist does

The receptionist answers every call at once, in your practice's name. It asks the questions you set, books or requests an appointment, records a short summary, and transfers urgent calls to a person.

• Answers calls during lunch, chairside time, after hours and weekends
• Captures name, phone number and reason for the call
• Books or requests appointments from the openings you allow
• Gives hours, address and other answers you approve
• Takes a message for anything it should not answer

Recording, time zone and compliance

PA is generally treated as an all-party consent state for recording calls, so the greeting should clearly say the call may be recorded.

Your hours and after-hours rules are set in Eastern time. For a medical office we will not start until a business associate agreement is confirmed with the phone and AI vendors involved, and we do not describe any setup as HIPAA compliant. This is general information, not legal advice, so confirm details with your attorney.

How to try it

Call (412) 830-7588 and play a patient. That is the same kind of receptionist we would set up with your practice name and rules. Setup is done by phone and video, so a Pittsburgh office is handled the same way as any other.