What missed calls cost a dental practice
Industry statistics are usually from vendors. Your own numbers are more reliable, and the math is simple.
The simple formula
Missed calls per week, times the share that are new patients, times the share who book, times your average first-year patient value.
Where to get your numbers
Your phone carrier or system shows missed and unanswered calls. Your schedule shows how many new patients book. Your accountant can give you average patient value.
- Count unanswered calls for two weeks
- Estimate how many were new patients
- Use your own booking rate
- Use your own average revenue per patient
Be conservative
Assume many missed callers were never going to book. Even a cautious estimate shows whether a fix is worth exploring.
Common questions
Do you have industry numbers?
We avoid quoting averages we cannot verify. Use your own data.
Does every missed call cost a patient?
No. Many callers try again or leave a message. Estimate honestly.
Want to talk it through?
Tell us what you are dealing with. We will give you a straight answer on whether automation is worth it for your business.